FAQs
Frequently Asked Questions About Our Range of Stoves: Gas, Electric, and Wood-Burning Options
General Stove and Chimney Questions
We install an extensive range of stoves, including wood-burning, multi-fuel, gas, and electric models. Whether you need a traditional or contemporary style, we can help you find and install the perfect stove for your home.
Yes! We can install a twin wall flue system, which allows a stove to be safely installed in properties without a traditional chimney.
We can guide you based on the size of your room, the type of fuel you prefer, and your aesthetic preferences. Larger rooms may require higher heat output, while smaller spaces benefit from compact, efficient models.
We are committed to environmentally friendly practices. All waste generated during our operations is carefully sorted and designated for appropriate recycling streams. Any waste that cannot be recycled is responsibly transported to a landfill for proper processing in compliance with environmental regulations.
We responsibly dispose of all out-of-date stoves and gas fires by taking them to a certified recycling centre. There, they are processed and repurposed into new products, ensuring minimal environmental impact.
Installation and Setup
Absolutely! Our team specialises in installing all types of flue systems, including twin-wall flue systems for homes without chimneys. We ensure a safe and efficient solution tailored to your property.
Clearances depend on the specific stove and its manufacturer’s guidelines, but we always ensure your installation complies with safety regulations.
Showroom Visit
Explore our range of stoves, hearths, and surrounds to select the perfect fit for your home.
Site Inspection
A thorough site inspection ensures every detail is accounted for, guaranteeing a smooth installation process.
Expert Installation
Our skilled team handles the installation of the appliance, flue, and all necessary materials with precision.
Flue Draught Test
We conduct a flue draught test to confirm optimal performance and safety.
Lifelong Servicing
Enjoy peace of mind with ongoing support from our world-class service team, ensuring your stove remains in peak condition for years to come. Our firm was started with service at the forefront by the McDade Brothers in 1946, a legacy that continues to define our commitment to excellence today.
Explore our range of stoves, hearths, and surrounds to select the perfect fit for your home.
Site Inspection
A thorough site inspection ensures every detail is accounted for, guaranteeing a smooth installation process.
Expert Installation
Our skilled team handles the installation of the appliance, flue, and all necessary materials with precision.
Flue Draught Test
We conduct a flue draught test to confirm optimal performance and safety.
Lifelong Servicing
Enjoy peace of mind with ongoing support from our world-class service team, ensuring your stove remains in peak condition for years to come. Our firm was started with service at the forefront by the McDade Brothers in 1946, a legacy that continues to define our commitment to excellence today.
While it's helpful for someone to be present to allow access and discuss any last-minute details, we can arrange the installation around your schedule.
Maintenance and Troubleshooting
Vermiculite firebricks typically last 3–5 years. Think of them as a consumable part, like car brakes—they require periodic replacement to ensure your stove operates safely and efficiently.
In the UK, planning permission is usually not required if you use a HETAS-certified installer. Instead, installations must comply with building regulations to ensure safety.
Regular chimney sweeping removes hazardous buildup in your flue, ensuring proper airflow, reducing the risk of chimney fires, and protecting against harmful carbon monoxide exposure. It also helps maintain compliance with your stove manufacturer's warranty requirements.
Your chimney should be swept at least (more if required)every 12 months to prevent the buildup of soot, tar, and creosote, which can:
- Narrow the flue and increase carbon monoxide levels.
- Significantly raise the risk of a chimney fire.
Blackened glass can occur for several reasons:
- Fuel quality:Â This is often caused by burning wet wood or low-quality fuel. We recommend using:
- Seasoned wood with a moisture content below 20%.
- High-quality fuel suited for your appliance
- Chimney issues:Â Persistent blackening may indicate a problem with the chimney. This can be easily diagnosed by booking a chimney sweep and inspection.
- Seal failure:Â A failed glass or door seal can allow excess air to enter the burn chamber, affecting combustion. If you suspect this, we recommend having the seals inspected and replaced if necessary.
- Emptying ash pans
- Wiping down the stove body
- Cleaning the glass with stove-approved solutions
Our team's annual servicing ensures safety, peak performance and longevity.
For wood stoves, use seasoned hardwoods like ash, oak, or beech. Multi-fuel stoves can also burn smokeless fuels. Avoid burning unseasoned wood, as it can lead to tar build-up and reduced efficiency.
Stop using your stove immediately and contact us. We’ll carry out a professional chimney sweep and inspection to resolve the issue.
Several issues can cause smoke entering your room when lighting your stove:
- Chimney Blockage: A blocked chimney, often due to tar buildup from burning wet wood, prevents smoke from escaping. Regular chimney sweeping is essential to prevent this.
- Chimney Height: A chimney that’s too short may lack the suction to draw smoke out, while an excessively tall chimney can cause smoke to cool and sink back. Insulating the flue can help in the latter case.
- Negative Pressure: Cold air sinking down the chimney, especially on cold or foggy days, can force smoke back into the room. This is more common in exposed twin-wall chimney systems.
Regulations and Safety
Yes, all our installations are conducted in full compliance with HETAS standards. Following every installation or chimney sweep, we provide a certificate to ensure quality and safety compliance.
- Choose the Right Fuel: Always use the recommended fuel for your stove to maintain efficiency and safety.
- Avoid Overloading: Do not overfill the stove, as this can cause damage and create safety hazards.
- Schedule Regular Chimney Sweeps: A clean chimney helps prevent blockages and reduces the risk of chimney fires.
- Arrange an Annual Service: Have one of our certified engineers inspect and replace consumable parts such as firebricks, door seals, and glass seals.
- Install a Carbon Monoxide Detector: This critical safety device provides added protection for your home.
You should test your carbon monoxide alarm monthly to ensure it’s functioning properly. Replace the batteries or the unit as per the manufacturer’s guidelines.
General
When thinking of a wood-burning fire, many people envision a traditional open fireplace. While these classic fires create a cozy ambiance, they come with several drawbacks. Traditional open fires are notoriously inefficient, with heat output often only reaching 10-15%. In contrast, modern closed fires and stoves can achieve efficiencies of 70% or higher. Additionally, open fires are less safe and less efficient. For more responsible and effective wood burning, a closed fire or stove is the preferred option due to its ability to reach higher temperatures and facilitate more complete combustion.
Combustion, whether for gas or wood, requires a supply of oxygen. There are two main types of combustion systems: open and closed.
Summary
- Open Combustion Systems: These systems draw the necessary oxygen from the room in which the fire or stove is located. Even if the fire or stove is equipped with a glass door, it may still operate on an open combustion system. In this setup, good ventilation is crucial as the system relies on the surrounding air for oxygen and to maintain proper draft and smoke expulsion through the chimney or flue.
- Closed Combustion Systems: These systems draw oxygen from outside the building through an external air supply, known as an outside air connection (EA). This method ensures that the fire or stove operates independently of the room's air, making it particularly advantageous in tightly sealed or energy-efficient homes where ventilation systems might otherwise disrupt combustion.
Summary
- Open Combustion Systems: Use room air for combustion. Common and straightforward but requires good ventilation to avoid inefficiencies and safety issues.
- Closed Combustion Systems: Draw air from outside through an external connection, making them ideal for tightly sealed homes and those with mechanical ventilation systems.
- For specific needs and to ensure compliance with regulations, consult with one of our sales team to explore the best options for your wood-burning fire or stove.
The chimney is the wood burning stoves motor; Its performance will determine how well your stove will work. The draught in the chimney creates negative air pressure in the wood burning stove. The negative pressure draws the smoke out of the stove and takes air in through the combustion air damper to fuel the combustion process. Combustion air is also used for the air-wash system that keeps the window clear of soot.
The draught in the chimney is created by the difference in temperature between the inside and outside of the chimney. The higher the temperature difference, the better the draught. This is why it is important that the chimney reaches operating temperature before you reduce the damper settings to restrict combustion in the stove (a brick chimney will take longer to reach operating temperature than a steel chimney). It is very important to remember that the operating temperature is reached as quickly as possible on days when the draught in the chimney is poor due to unfavourable wind or weather conditions. You need to get a few flames going as quickly as possible. Chop the wood extra thin; use an extra fire lighter, etc.
The draught in the chimney is created by the difference in temperature between the inside and outside of the chimney. The higher the temperature difference, the better the draught. This is why it is important that the chimney reaches operating temperature before you reduce the damper settings to restrict combustion in the stove (a brick chimney will take longer to reach operating temperature than a steel chimney). It is very important to remember that the operating temperature is reached as quickly as possible on days when the draught in the chimney is poor due to unfavourable wind or weather conditions. You need to get a few flames going as quickly as possible. Chop the wood extra thin; use an extra fire lighter, etc.
- After periods without use, check the chimney flue for blockages.
- You cannot connect more than one appliance to your chimney.